Warranty & Field Intelligence
Field signal command
Claims, telematics and dealer signals fused across EV-2, PV-5 and LCV-7 · 12,481 claims in window
Warranty Agent · reasoningTelematics · streaming
Emerging patterns
6
2 accelerating >60% WoW
Attributed exposure
$9.34M
rolling 90d, top 6 patterns
Claims this week
506
−1.5% vs prior
Fraud / anomaly flags
14
3 dealers · under audit
Emerging issues
Ranked by severity × growth · patterns clustered by Warranty & Field Agent
Auto-refreshed 42s ago
- 1EP-441EV-2Sleep-mode current draw drains 12V after 5–7 days idleHV battery / BMS · 214 claims · 1,247 VINs · exposure $4.82M+187% WoWOpen CQ-2044
- 2EP-438EV-2HVAC blower reboots at cold-start below 4°CHVAC blower ECU · 87 claims · 402 VINs · exposure $610K+62% WoW
- 3EP-436EV-2Infotainment head unit random reboot mid-driveKiron IVI KE-7789 · 74 claims · 903 VINs · exposure $2.15M+41% WoWOpen CQ-2025
- 4EP-433PV-5Door-seal water ingress after high-pressure washDoor seal NS-4471 · 61 claims · 612 VINs · exposure $1.24M+28% WoWOpen CQ-2031
- 5EP-431PV-5Clearcoat orange-peel on hood and roof panelsClearcoat paint · 44 claims · 184 VINs · exposure $310K+19% WoWOpen CQ-2038
- 6EP-428LCV-7Front brake caliper squeal at low-speed reverseFront caliper · 33 claims · 148 VINs · exposure $210K+11% WoW
Anomaly & fraud radar
Dealer, VIN and code consistency
- Dealer Coimbatore-East · 8× brake claims same VIN clusterConsistency 0.31 · Governance & Audit Agent
- Odometer regression on 3 EV-2 claimsTelematics disagrees by 4.1k km · under review
- Repeat repair within 14d · 11 IVI rebootsKiron KE-7789 · linked to CQ-2025
- Symptom text collisions across dealers6 claims share verbatim phrasing
- Non-warranty part swap flaggedBattery module SN mismatch on 2 claims
Claims & attributed cost
24-week trailing · attributed to closed and open root causes
Weekly attributed warranty cost (USD, thousands)−8.2% QoQ
Affected population
Vehicles matching an open pattern
| Program | Produced | At risk | Claimed |
|---|---|---|---|
| EV-2 | 24,180 | 3,412 | 1,247 |
| PV-5 | 41,920 | 1,940 | 796 |
| LCV-7 | 18,640 | 380 | 148 |
Plant breakdown · at-risk VINs
Pune Plant1,247 VINs
Sanand Plant796 VINs
Chennai Plant148 VINs
Claims ledger
Coded categories · consistency scored by Warranty & Field Agent
Showing 10 of 12,481
| Claim | VIN | Program | Plant | Code | Dealer | Cost | Consistency | Linked case |
|---|---|---|---|---|---|---|---|---|
| WC-99214 | MA3EV2•••2019 | EV-2 | Pune Plant | BAT-DRAIN-12V | Mumbai West | $3,120 | 97% | CQ-2044 |
| WC-99213 | MA3EV2•••7714 | EV-2 | Pune Plant | BAT-DRAIN-12V | Pune Central | $2,840 | 96% | CQ-2044 |
| WC-99209 | MA3PV5•••3390 | PV-5 | Sanand Plant | PAINT-OP-CLR | Ahmedabad North | $980 | 88% | CQ-2038 |
| WC-99201 | MA3EV2•••5482 | EV-2 | Pune Plant | HVAC-BLWR-RB | Nashik | $1,180 | 72% | unassigned |
| WC-99198 | MA3PV5•••1104 | PV-5 | Sanand Plant | SEAL-INGRESS | Surat East | $2,410 | 91% | CQ-2031 |
| WC-99190 | MA3EV2•••8830 | EV-2 | Pune Plant | IVI-RB-RAND | Bengaluru South | $1,740 | 83% | CQ-2025 |
| WC-99186 | MA3LCV•••2261 | LCV-7 | Chennai Plant | BRK-SQL-FR | Coimbatore | $420 | 78% | unassigned |
| WC-99180 | MA3EV2•••4470 | EV-2 | Pune Plant | BAT-DRAIN-12V | Hyderabad | $3,040 | 95% | CQ-2044 |
| WC-99175 | MA3PV5•••0018 | PV-5 | Sanand Plant | PAINT-OP-CLR | Vadodara | $1,010 | 86% | CQ-2038 |
| WC-99171 | MA3LCV•••9902 | LCV-7 | Chennai Plant | FAST-TRQ-OW | Madurai | $660 | 41% | unassigned |